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USACG believes Cancellation Policy is important and that is says a lot about a metal structure Dealer.  While most carport Dealers enforce the manufacturer policy of "non-refundable deposit", we feel there are legitimate reasons for cancellations and deposits should be refunded.  
Cancellation / Refund Policy
USACG POLICY (money collected by USACG):
1.  Orders cancelled within 3 days of placing original order will be refunded. (minus payment processing fees if applicable)
2.  Orders cancelled due to permit denial, send us a copy of the denial and we'll send you a refund. (minus payment processing fees if applicable)
3. Orders cancelled for other reasons will receive a 50% refund. ​ (minus payment processing fees if applicable)
    If you wish to cancel your order and request a refund, all you have to do is fill out the below form.  It is that SIMPLE!

    Cancellation Form

    We always email first. However, if we're having a difficult time processing your refund for some reason, we may need to call you.
    Max file size: 20MB
    If you are cancelling due to not being able to obtain a required permit, please submit a copy of your Denial Letter. Having trouble? You can also send a copy of your Denial Letter to usacarportgarages@gmail.com.
    What is the amount of deposit paid to USACG that you are requesting to be refunded?
    To help expedite your refund, please tell us: 1. Date of Purchase 2. Sales Rep (if known) 3. Brief description of what you purchased 4. Anything else you feel is important
    If we did something wrong resulting in your cancellation, please let us know. We want to improve!
Submit
USA Carport Garages
​(877) 248-7224
Monday - Thursday 10-6 (ET)
Friday 9-4 (ET)
​& By Appointment
Contact USACG 


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  • Home
  • Styles
    • Carports
    • Garages
    • Sheds
    • 3-D Designs
    • More Styles
  • 3D Design Tool
  • More
    • Order
    • RTO & Financing
    • Best Price
    • FAQ
    • Colors
    • Terminology
  • Contact
    • About
    • Feedback
    • Survey
    • Facebook