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USACG believes Cancellation Policy is important and that is says a lot about a metal structure Dealer.  Most carport Dealers enforce the manufacturer policy of "non-refundable deposit", 100% of the time regardless of circumstances.  We feel there are legitimate reasons for cancellations and we've taken a more "customer friendly" approach.   
Cancellation / Refund Policy
USACG POLICY (money collected by USACG):
1.  Orders cancelled within 3 days of placing original order will be refunded. (minus payment processing fees if applicable)
2.  Orders cancelled due to permit denial, send us a copy of the denial and we'll send you a refund.  The amount of refund is determined on a case-by-case basis, due to the circumstances of the denial and any other factors.
3. Orders cancelled for other reasons will receive upto a 50% refund.  The amount of refund is determined on a case-by-case basis, due to the circumstances of the cancellation.
* Note:
All deposits are non-refundable when an order is 3 months or more old, regardless of reason.
    If you wish to cancel your order and request a refund, all you have to do is fill out the below form.  It is that SIMPLE!

    Cancellation Form

    We always email first. However, if we're having a difficult time processing your refund for some reason, we may need to call you.
    Max file size: 20MB
    If you are cancelling due to not being able to obtain a required permit, please submit a copy of your Denial Letter. Having trouble? You can also send a copy of your Denial Letter to usacarportgarages@gmail.com.
    What is the amount of deposit paid to USACG that you are requesting to be refunded?
    To help expedite your refund, please tell us: 1. Date of Purchase 2. Sales Rep (if known) 3. Brief description of what you purchased 4. Anything else you feel is important
    If we did something wrong resulting in your cancellation, please let us know. We want to improve!
Submit
USA Carport Garages
​(877) 248-7224
Monday - Thursday 10-6 (ET)
Friday 9-4 (ET)
​& By Appointment
Contact USACG 


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​  USA Carport Garages
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  • Home
  • Styles
    • Carports
    • Garages
    • Sheds
    • 3-D Designs
    • More Styles
  • 3D Design Tool
  • More
    • Order
    • RTO & Financing
    • Best Price
    • FAQ
    • Colors
    • Terminology
  • Contact
    • About
    • Feedback
    • Survey
    • Facebook