USACG believes Cancellation Policy is important and that is says a lot about a metal structure Dealer. Most carport Dealers enforce the manufacturer policy of "non-refundable deposit", 100% of the time regardless of circumstances. We feel there are legitimate reasons for cancellations and we've taken a more "customer friendly" approach.
Cancellation / Refund Policy
USACG POLICY (money collected by USACG):
1. If you cancel your order within the first three days of having finalized it, unless the Dealer Agreement says otherwise, the Refund Policy falls into the Dealer category, “Through Point-of-Sale”. To request a refund, please fill out the form at the bottom of this page. In the likely event the request qualifies, please allow 2-6 weeks to receive your refund.
2. If you cancel your order more than three days after having finalized it, the Refund Policy falls into the Manufacturer category, “Post-Sale”. You need to request a refund from the Manufacturer (not Dealer). Please be aware, most manufacturers have a non-refundable deposit policy. If Manufacturer does have a non-refundable deposit policy and/or tells customer to contact Dealer, refund requests from Dealer generally do not qualify when more than three days after finalizing an order. If a deposit is retained by Dealer, after three days deposits are applied to administrative and operational business expenses.
Permits, if necessary, should have been obtained prior to placing an order. However, if a denial was received after placing an order, please use the form at the bottom of this page to upload a copy of your denial. Whether a refund can be approved (and the amount of that refund) is determined on a case-by-case basis. In the event any amount of refund is approved, please allow 2-6 weeks to receive your refund.
* Note: All deposits are non-refundable when an order is 60 days or more old, regardless of reason.
1. If you cancel your order within the first three days of having finalized it, unless the Dealer Agreement says otherwise, the Refund Policy falls into the Dealer category, “Through Point-of-Sale”. To request a refund, please fill out the form at the bottom of this page. In the likely event the request qualifies, please allow 2-6 weeks to receive your refund.
2. If you cancel your order more than three days after having finalized it, the Refund Policy falls into the Manufacturer category, “Post-Sale”. You need to request a refund from the Manufacturer (not Dealer). Please be aware, most manufacturers have a non-refundable deposit policy. If Manufacturer does have a non-refundable deposit policy and/or tells customer to contact Dealer, refund requests from Dealer generally do not qualify when more than three days after finalizing an order. If a deposit is retained by Dealer, after three days deposits are applied to administrative and operational business expenses.
Permits, if necessary, should have been obtained prior to placing an order. However, if a denial was received after placing an order, please use the form at the bottom of this page to upload a copy of your denial. Whether a refund can be approved (and the amount of that refund) is determined on a case-by-case basis. In the event any amount of refund is approved, please allow 2-6 weeks to receive your refund.
* Note: All deposits are non-refundable when an order is 60 days or more old, regardless of reason.