USACG believes Cancellation Policy is important and that is says a lot about a metal structure Dealer. Most carport Dealers enforce the manufacturer policy of "non-refundable deposit", 100% of the time regardless of circumstances. We feel there are legitimate reasons for cancellations and we've taken a more "customer friendly" approach.
Cancellation / Refund Policy
USACG POLICY (money collected by USACG):
1. Orders cancelled within 3 days of placing original order will be refunded. (minus payment processing fees if applicable)
2. Orders cancelled due to permit denial, send us a copy of the denial and we'll send you a refund. The amount of refund is determined on a case-by-case basis, due to the circumstances of the denial and any other factors.
3. Orders cancelled for other reasons will receive upto a 50% refund. The amount of refund is determined on a case-by-case basis, due to the circumstances of the cancellation.
* Note: All deposits are non-refundable when an order is 3 months or more old, regardless of reason.
1. Orders cancelled within 3 days of placing original order will be refunded. (minus payment processing fees if applicable)
2. Orders cancelled due to permit denial, send us a copy of the denial and we'll send you a refund. The amount of refund is determined on a case-by-case basis, due to the circumstances of the denial and any other factors.
3. Orders cancelled for other reasons will receive upto a 50% refund. The amount of refund is determined on a case-by-case basis, due to the circumstances of the cancellation.
* Note: All deposits are non-refundable when an order is 3 months or more old, regardless of reason.